Wo bleiben deine Nutzer stecken?

Wird ins Deutsche übersetzt…

You know how your product or service is supposed to work. But what does the experience look like from your user’s side? A confusing first step, missing information, an unclear next action: small moments can make people hesitate or give up. In this free, hands-on workshop, we’ll use a Customer Journey Map to explore an experience from the user’s perspective and identify something worth improving. No previous experience with journey mapping is needed. **WHAT WE’LL DO** Bring a product, a service or a startup idea you’d like to work on. Together, we’ll: • Choose a specific user and a goal they want to achieve • Map the steps they take, including their questions and possible frustrations • Identify one critical moments • Sketch a possible improvement and a way to test it You’ll leave with a first journey map, fresh perspectives from other participants and a concrete next step to explore. **WHO IT’S FOR** Startup founders, early-stage teams, freelancers, and people working in UX, product or service design who want to explore a real challenge together. Come with a project if you have one. If you don’t, you can work through an example. **THE FORMAT** 90 minutes · In person In English (possible interaction in Italian, Spanish and German too) A small-group session with guided activities and peer feedback. **ABOUT THE FACILITATOR** I’m Corinna Fumagalli. My work brings together UX, training and project design. I use human-centred design tools to help people understand challenges, exchange perspectives and turn ideas into practical next steps. **WHAT TO BRING WITH YOU?** Bring your curiosity — and a problem you haven’t quite figured out yet. Register to join us!